Terms & Conditions


Please read these terms of use carefully before you start to use the site or purchase any product. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.

Throughout we refer to ‘FalqonI Design Limited’, ‘WE’ and ‘us’ interchangeably to mean the same.


www.falqoni.com is a site operated by Falqoni Design Limited. Registered Company Number: 10218430 - Registered VAT Number: 2448981 66


By placing an order via any communication medium you confirm that:
• You are legally capable of entering into a binding contract, and
• You are at least 18 years old.


Access to our site is permitted on a temporary basis, and WE reserve the right to withdraw or amend the service WE provide on our site without notice. WE will not be liable if for any reason our site is unavailable at any time or for any period.


The material and images featured on our website are provided for general information only. Certain Falqoni products are made to order i.e. bespoke and so any images on our site are indicative only.

Whilst we try to show all items on our website as accurately as possible, slight variations may occur. For example the colour of an item may vary according to the settings of your computer, monitor, software or printer from the colour of the actual product you receive. You acknowledge and accept this fact when placing your order.

All sizes of featured on our website are approximate only. As most of our items are hand-made, their actual sizes can be larger or smaller than specified and we ask you to take account of this when carrying out your measurements and/or considering whether to purchase any particular item.

Given the delicate nature of some of the bespoke furnishing (eg. crystal / glass lighting) if substantial deformation above e.g. 50% of original shape occurs due to transit the part of the ensemble maybe replaced at management discretion.

Falqoni will not accept any responsibility for any loss which may arise from accessing or reliance on the information on this site and to the fullest extent permitted by English law.

WE exclude all liability for loss or damages direct or indirect arising from use of this site and products.


By placing an order with us, you acknowledge that a legally binding contract is only created upon receipt by us of your deposit monies. Our standard deposit requirements are at least 50% of the total order value (unless agreed by Falqoni in writing). For non-bespoke goods WE must receive payment for the whole of the price of the item you order before processing the same, and any applicable charges for delivery before despatch.

Upon receipt of your order WE will confirm the price in writing and make request for the deposit payment. This confirmation does not amount to a contract per se but merely an acknowledgement of your order. WE will advise you of an estimated date of delivery although you accept when making any order this may be subject to change.

Before confirming your order / paying your deposit monies, please check the estimated date of delivery. A valid signature will be required on collection or delivery. In the unlikely event, that you have not received your item(s) within the stated delivery time, you must notify us immediately.

You must not schedule any installation works until after you have received your item and checked it is free of any defects or missing parts. Any losses incurred in contradiction to these terms and conditions are at your risk.

For reasons of health and safety and to avoid damage, most ‘Big Crate’ items can only be delivered to the exterior of a ground floor location at the delivery address. You must therefore make your own arrangements at your own risk if the relevant item(s) needs to be transported from the delivery location. WE will not provide any unpacking, installation or fitting services upon delivery unless otherwise agreed by us in writing.

It is highly recommended that once you have purchased an electrical item from Falqoni that they are fitted by a qualified electrician who is NICEIC approved, Falqoni can take no responsibility for fittings from uncertified individuals.

We will endeavour to keep you updated throughout the process. You may contact us at any point to request an update via email: info@falqoni.com



Falqoni acknowledges that there are certain disadvantages when ordering a product online where you do not have the opportunity to touch or see the item you wish to purchase. For this reason we offer our customers additional protection.

We abide fully by the Distance Selling Regulations, the Consumer Contracts Regulations 2014 and the Consumer Rights Directive as implemented under English law.

There are however differing rules for bespoke orders i.e. items made specifically for you. Please see below for our terms and conditions relating to bespoke products. With regards to any off the shelf products, if for any reason you are not satisfied with a product (other than a bespoke product) you are welcome to return it. There are certain conditions applicable, for example, you must return the item, undamaged, unused and with its original packaging.

You will need to advise us (in writing) within 14 days of receiving the goods.

Your right to cancel any order (with the exception of an order for a bespoke item / product) commences from the moment you place an order to 14 days after receipt of the order. If your order consists of multiple batches, the 14 days will run from the date you receive the last batch.

For the avoidance of any doubt, the 14 day period is the period in which you have to notify us (in writing) of your dissatisfaction. You then have a further 14 days to despatch the item(s) and ensure it reaches us proof of despatch will be required, i.e. a signed courier receipt dated.

You will be entitled to a full refund within the aforementioned period although we reserve the right to make deductions from the amount owed if the value of any item returned has been reduced as a result of your handling. The extent to which you may handle any item is the same as if you had accessed the item in a shop i.e. in person.

If you receive a faulty item and wish to return it, the Distance Selling Regulations, the Consumer Contracts Regulations 2014 and the Consumer Rights Directive apply in addition to your usual legal rights e.g. pursuant to The Sales of Goods Act 1979.

If for any reason you do not notify us within the aforementioned 14 day period, WE will not be liable for a refund.


Our returns policy does not apply to bespoke items or any specially made orders. These are items that are made specifically for you and as such there is a zero refund policy. We will not accept a return of these items whatsoever unless they are proven faulty and returned with all original packaging (not damaged).


If for any reason you receive a faulty item (you must notify us in writing within 14 days of receipt), we will require a confirmation via photograph, video and / or an independent NICEIC engineer to verify the item is faulty. If necessary we may send our own representative to inspect the item before confirming a refund or exchange.


If you wish to return any item, after notifying us in writing you must wait for a confirmation from us as to the returns process / logistic. We will endeavour to revert to you within 24 (working) hours to ensure a smooth transition. You may not return any item without first liaising with us.

The item in question must be properly packed using the original packaging and you must use your best endeavours to ensure you mitigate the potential for damage during the return transit.

The costs of any return transit must be borne by you unless the item is proven faulty and agreed by us as being faulty. Further, if the item is lost during the return transit, no refund will be payable. We therefore strongly recommend you use a courier company that provides a tracking service and confirms the item is covered by their insurance.

Upon receipt of the item, we will undertake an inspection and revert to you within 14 days to confirm how much refund you are due. We will notify you of the same and thereafter process the refund to your nominated bank account.


As Falqoni Design Ltd requires a record of all our projects, Client will permit Us or our representatives to photograph the project upon completion.  Falqoni Design Ltd will be entitled to use photographs for business purposes, but shall

not disclose the project address or Client’s name.


WE shall have no liability to pay any money to you by way of compensation other than a properly constituted request for a refund pursuant to the terms and conditions detailed herein. Our liability to you shall not in any event include losses related to any business of yours, such as loss of profits or business interruption; neither will WE be responsible to you for any other loss aside from refunding the cost of an item pursuant to the terms detailed herein.

This does not affect your statutory rights if you are a consumer.

The Falqoni products are intended for use in the UK only and WE cannot confirm that any item will comply with any laws, regulations or other standards applicable outside the UK.

All items are sold in accordance with the manufacturer’s specifications and are subject to any qualifications, representations or instructions contained in the documentation associated with the item(s).

If you are a trade customer WE will not be responsible to you or, in the event that you are undertaking work for another person, to any other person, for the use or installation of any item(s) by you. Accordingly, if you are a trade customer, you herby agree to hold us harmless, and indemnify us against any liability associated with, any claim or allegation that WE are responsible for any failings in the installation or use of items that WE may supply.


WE are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.


WE aim to update our site regularly, and may change the content at any time. If the need arises, WE may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and WE are under no obligation to update such material.


The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, WE, and third parties connected to us hereby expressly exclude:

All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.

Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:
• loss of income or revenue;
• loss of business;
• loss of profits or contracts;
• loss of anticipated savings;
• loss of data;
• loss of goodwill;
• wasted management or office time; and
• for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.


WE process information about you in accordance with our privacy policy (a copy may be found on our website). By using our site, you consent to such processing and you warrant that all data provided by you is accurate.


You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. WE will report any such breach to the relevant law enforcement authorities and WE will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

WE will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.


Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. WE have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. When accessing a site via our website WE advise you check their terms of use and privacy policies to ensure compliance and determine how they may use your information.


The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our site. These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.


WE may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes WE made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.


We shall have no liability to you for any failure to perform as a consequence of force majeure

For the purpose of these terms and conditions, Falqoni defines force majeure as the failure of or delay in the performance of this agreement for the period that such failure or delay is due to causes beyond its reasonable control, including but not limited to acts of God, war, strikes or labor disputes, embargoes, government orders or any other force majeure event.


If any part of these terms and conditions are deemed invalid, illegal or unenforceable (including an provision in which WE exclude our liability to you) the validity, legality or enforceability of any other part of these conditions will not be affected.


Terms and Conditions of Sale In the following conditions, the “Seller” means Falqoni Design Limited, and the “Buyer” means the person buying the product from the “Seller”. These conditions shall apply to all contracts unless expressly varied in writing by the seller. Any inconsistencies to the seller’s terms, offered on behalf of the buyer shall be assumed to be void unless accepted by the seller, in writing. Payment of deposit, or email confirmation is deemed to be acceptance of the contract as set out in these terms and conditions.

These terms and conditions supersede all previous conditions of sale.

2. Payment a) A 50% deposit is required before the order can be processed. Full balance must be paid in cleared funds 5 working days prior to the scheduled delivery or collection date.

b) Payment is preferred by bank transfer to the following account: Barclays Bank;

Sort Code: 20-27-49 Account: 23142167

c) Credit card companies charge the seller a fee when the buyer makes payment and therefore a credit card fee is applied by the seller to products purchased by credit card.

3. Delivery and Collection a) Any delivery or collection date quoted is a genuine estimate and shall not be legally binding on the Seller.

b) Time of delivery or collection shall not be the essence of the contract. The seller will not be liable for any direct or indirect loss of profits or other financial loss or damage suffered by the buyer through any delay due to unforeseen circumstances outside of the control of the Seller or delay due to any rescheduling of delivery or collection.

c) In the event of the seller being unable to supply goods subsequently to receiving an order, the seller shall not be liable for any incidental or consequential losses arising (This includes pure economic loss, loss of profits, loss of business, depletion of goodwill and similar loss, costs, damages, charges or expenses caused directly or indirectly).

d) It is the buyer’s responsibility to ensure items purchased can fit through internal and external access points including any passages, stairwells, landings and doorways on the way to the destination room.

e) For delivery purposes the seller can manufacture furniture for assembly on site in case there is restricted access to the buyer’s premises. It is vital however that the buyer give the seller this information when placing the order as later changes to the design are chargeable.

f) Every effort will be made to ensure that the goods ordered by the buyer arrive undamaged and without defect. Upon delivery or collection the buyer must sign the delivery/collection note. It is the buyer’s responsibility to check the items to ensure the goods delivered or collected are as ordered, the correct quantity and that they are of satisfactory quality. In the event of any discrepancy whatsoever, the buyer must notify the seller immediately upon delivery or collection by writing the discrepancy on the delivery note. Unfortunately writing “unexamined” or “unchecked” will not be acceptable. If the item is damaged please retain the packaging. All claims for loss or damage must be made before the end of the next working day. In all events the limits of liability for any fault or defect shall not exceed the purchase price of the item.

g) Our delivery team will unpack your furniture, install it in the room of your choice and if you wish we will remove all packing materials from your home and recycle wherever possible. We are not able to take away your old furniture.

h) If the seller is unable, for whatever reason, to deliver the goods on the confirmed delivery date, the seller reserves the right to charge the buyer further for any subsequent deliveries.

4. Returns a) Other than all made to order items (including Bespoke and Standard Bespoke), the buyer is able to return goods within 14 days of delivery/collection providedthe goods are properly packed and returned in the same condition supplied. Damaged goods cannot be accepted.

b) Returned items will be subject to restocking fees detailed in section 10.

d) The seller will only pay the cost of return carriage where the goods are deemed faulty or supplied in error.

e) If the buyer returns the goods and upon examination the seller finds that there is a discrepancy in the reason for return, then the seller reserves the right to refuse the credit.

f) The seller reserves the right of discretion, to accept/or refuse the return of any goods supplied.

g) Refunds, exchanges or credit notes are not available for items sold on a promotional sale, special offer, bespoke items or items that are stated as “sold as seen”.

h) If a fault is discovered after the goods have been exported out of the UK by the buyer, it is the buyer's responsibility to return the goods to the UK at the buyers cost for inspection. If a repair or replacement is produced by the seller, it will only be delivered to a UK destination. If the buyer then wishes for the goods to be exported, it will be the buyer’s responsibility to do this at the buyer's cost. For export orders, it is therefore recommended that inspection takes place in the UK prior to shipment.

5. Guarantee a) The seller does not guarantees the wooden frames of all manufactured furniture. Unless specified. The guarantee excludes normal wear and tear, any fillings, fabrics, legs and mechanisms. This guarantee is given in addition to and not in substitution of your statutory rights.

b) The seller will only replace like for like, the buyer cannot change any of the sizes, fillings or fabric. Upon a return, if a change is requested can be made at an extra cost, please request a quotation.

6. Risk and Title a) Risk of the goods shall pass to the buyer on delivery but goods shall remain the seller's property until the goods are paid for in full. In the case of payment by cheque, this will be when the funds have cleared the seller's account.

b) Until you become the owner of the goods you shall not sell the goods or part with possession of the goods.

c) The seller may, for the purpose of recovery, enter any premises where the goods are stored for the reason of repossession.

7. Bespoke Orders a) Acceptance of bespoke design must be confirmed in writing by the buyer, prior to the production of furniture. If the buyer is providing the seller with an image, the seller cannot guarantee an exact match unless the seller is provided complete technical drawings. Drawings produced by the seller for signing off will be chargeable.

b) Slight differences in dimensions may occur due to the materials within the build. If the furniture has to fit in a specific space please let the seller know at the time of ordering.

c) Once the seller has confirmed an order any changes will be chargeable to the buyer. Any changes at this stage may affect both the cost of the item and the delivery schedule.

d) Products are all made to order so can only be returned if faulty.

8. Cancellation a) In the event that you cancel an order, you will be responsible for all the costs incurred by the seller up to the point of cancellation.

b) All cancellations must be notified in writing.

9. Cancellation of online orders The following applies to orders placed and paid for directly through the seller’s website:

Under the Consumer Contracts Regulations of 2013, the buyer is entitled to cancel the order, within 14 days of delivery. This is the statutory cooling off period. After this period has expired there is no right to cancel. The statutory cooling off period is not applicable for bespoke items. The cooling off period is also not applicable when, for example, a mattress has been taken out of its sealed packaging.

10. Restocking A restocking fee is payable for any returned items, this may vary from 25% - 100% of the invoice value. Bespoke items are unique items made to customer specification, hence these always carry a 100% charge and are non-refundable.

11. Disputes Every effort is made by the seller to offer the highest possible standard of service. The contract between us shall be governed by the laws of England and any dispute between us will be resolved exclusively in the courts of England. English is the only language offered for the conclusion of the contract.

12. Storage Balance payment is due once manufacture is completed. The seller will offer storage for up to one calendar month following the completion of manufacture of your order, free of charge. Thereafter the seller reserves the right to apply a discretionary charge for ongoing storage. This will be calculated at a rate of 2% of the total sold value of the goods (Inclusive of VAT) per calendar month, and pro-rata for any days or weeks within a monthly cycle, up to the date of delivery.

13. Fabrics Any excess fabric supplied by the seller or provided by the buyer cannot be returned to the buyer.

Advice and Guarantee a) The seller reserves the right to reject any fabric supplied by the buyer, if deemed to be unsuitable for production. It is the buyer’s responsibility to provide the agreed quantity required.

b) Any fabric supplied by the buyer must meet British Fire regulations. The buyer must provide a fire retardant certificate for any such fabric supplied before production can commence.

c) If treatment is not possible, the seller can provide a barrier cloth inter-liner for the seller to utilise in the production process (depending on the location of use) if required. This service is chargeable.

e) If the seller is supplying the fabric to be used in manufacture, it is the buyer’s responsibility to look after it as per the manufacturers guidelines as normal wear or tear is not warrantied.

d) It is the buyer's responsibility to ensure the fabric is suitable for the use for which it is intended.

e) Some fabrics (such as silks and velvets) and leathers can be marked by the slightest touch. As all our furniture is handmade, the handling of fabric is unavoidable and therefore the seller cannot accept any responsibility or liability for the condition of these fabrics when used during manufacture.

f) As leather is a natural product, some of the hides may show natural marks or scars. Depending on the supplier, variation of both texture and colour may occur when compared to the sample the buyer selects. The seller cannot be held responsibility for such markings that are visible on the final product. Sizes of hides may vary due to the nature of the product, this may result in additional costs, which will be advised on receipt of hides from the supplier.

The statutory rights of the buyer are not affected by these terms and conditions.


If you have any concerns about material which appears on our site, please contact info@falqoni.com

Thank you for visiting our site.